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Terms & Conditions

Welcome to the Shea Innocence website. By using this website, you are accepting these Terms & Conditions of use.
On this website
“We” and “us” means Shea Innocence.
“You” – the person using the website.

Products

We hope you are completely satisfied with all products you have purchased from Shea Innocence. If in a rare case you are not happy with your order please visit our returns page. We will deal with your query promptly. Please remember that here at Shea Innocence our products are handmade in small quantities using natural and natural-derived ingredients, so variation in consistency or colour may be evident between batches or orders. This does not affect the quality of the product. Our products are intended for external use only.

By ordering from our website, you agree not to resell any of our products. Please contact us at sales@sheainnocence.com for wholesale and business enquirers.

Payment and security

We currently accept secure payments via PayPal, a world leading Internet payment service provider. After placing your order, you will be directed to PayPal’s secure server where your card details will be processed. You can either use your own PayPal account or enter your payment card details as a PayPal guest. In other words, you do not need to have a PayPal account to order and pay for Shea Innocence products. PayPal automatically encrypts sensitive information sent across the internet using SSL encryption technology. We do not process, or hold, any of your payment card details at Shea Innocence or on our servers.

All prices on our website are in (£) Pound Sterling. You will be charged in (£) Pound Sterling even if you order outside the UK. Our website is updated regularly to help prevent a security breach.

Postage and Delivery

Information concerning delivery information can be found here.

Privacy and personal data

 As a small family run company we take the privacy of our customer very seriously. The only personal information we collect is information that you give us when you register and when you place an order. We will not sell, disclose or pass on, in any way your personal data including email addresses. We process information about you in accordance with our privacy policy.

Returns and Cancellations

Should you decide that you wish to cancel your order you can do so any time after placing your order. You should do so in writing by email to orders@sheainnocence.com, stating your name, address and order number with Cancellation in the subject line of your email. Please click here for our returns and cancellations policy.

Intellectual Property

All images, logos, brand names, product names, graphics, photographs and information on this site are the property of Natural Shea Mixes Ltd trading as Shea Innocence and may not be reproduced in whole or part without our prior written permission.

 
Please note that all Terms & Conditions are to UK legislation.