Dispatch of your order
For all orders received before 12pm midday Monday to Friday (excluding bank holidays), we aim to process and dispatch the same day. All orders placed after this time will be sent out the next working day.
Delivery of all UK orders is via Royal Mail. A confirmation email will be sent to confirm dispatch of your order.
During busy periods such as Christmas or Easter, there may be a slight delay in the receipt of your order. If you require your goods urgently it is best to contact us before placing your order.
Postage and packaging costs are not included in Shea Innocence product prices, please see below for our delivery charges. Redelivery of a returned parcel that has been returned back to us through no fault of our own will incur an additional shipping payment.
All delivery charges are subject to change. We do not deliver to PO boxes.
All UK orders over £50 qualify for free standard shipping.
UK Mainland, Northern Ireland, Isle of Man, Isle of Wight and the Channel Islands. Deliveries to the Scottish Highlands and Islands may incur extra charges depending on the weight of the parcel.
Standard UK delivery
- Orders weighing less than 1kg – £3.85
- Orders weighing over 1kg and up to 2kg – £5.95
Recorded/Signed for UK delivery
- Orders weighing less than 1kg – £5.25
- Orders weighing over 1kg and up to £2kg – £7.25
International delivery (EU Mainland Only)
At the moment we only deliver to some areas in Europe listed below. We also offer two services for EU delivery; International standard and International Tracked & Signed. Please expect delivery between 5-10 working days depending on location and delivery method selected. Please note due to postal restrictions there is a 2kg limit for parcels to Europe.
EU Standard – Orders weighing up to 2kg – £9.50
Recorded/Signed for EU delivery – Orders weighing up to 2kg – £13.50
Please note, international deliveries may be subject to additional handling charges once your package reaches its destination. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be in advance. These taxes and charges will need to be paid directly to the local custom office and are the sole responsibility of the customer, therefore we advise you to contact your local customs office for current charges prior to placing your order.
Austria, Belgium, Croatia, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Spain, Sweden, Switzerland, Turkey
If your parcel does not arrive in a timely manner please let us know we will investigate this immediately.